Hotel Okura Amsterdam
- The Netherlands
- Oracle Hospitality OPERA V5 PMS
- Oracle Hospitality OPERA Sales & Catering
- Oracle MICROS Simphony Cloud POS
- Integration: Annoncer | Kitchen Management
About Hotel Okura Amsterdam
At Hotel Okura Amsterdam, Eastern and Western influences come together in perfect harmony within a serene and luxurious interior, offering every comfort. Omotenashi, the heartfelt Japanese hospitality, is unmistakably Okura. It is about anticipation, discipline, and refinement.
The large hotel is situated in the vibrant south of Amsterdam. The spacious rooms and suites offer refined luxury, comfort and a spectacular view of the Amsterdam skyline. Guests can relax or exercise at the Nagomi Spa. Hotel Okura Amsterdam is a distinguished member of The Leading Hotels of the World and home to four acclaimed restaurants, collectively holding three Michelin stars and one Bib Gourmand. It has an impressive 2,700m2 of conference & event space, hosting up to 2,500 guests. The banquet department is well-equipped and can serve a Michelin star level dinner for up to 400 guests.
Operating a multi-Michelin-star hotel with extensive event facilities requires a robust and carefully governed technology landscape
As Director of Technology & Innovation, Valentin Dumonnet oversees digital strategy, system architecture and the integration of technology across hotel, F&B and conference operations.
‘Our technology landscape is designed around data consistency and integration across all operational systems. Within that architecture, Oracle Hospitality OPERA V5 PMS, Oracle MICROS Simphony POS and Oracle Hospitality OPERA Sales & Catering form the operational backbone of the hotel, restaurants and conference business. As their Benelux partner, Van Hessen supports the stability and optimisation of these core systems.
The right technology elevates performances
‘Technology should enhance the guest experience while supporting operational efficiency. In our rooms, arrival is carefully designed: curtains open with a slight delay, revealing the Amsterdam skyline at the moment guests enter. Presence detection then manages room behaviour dynamically. It informs housekeeping through their handheld devices, adapts doorbell logic when the room is unoccupied, and optimises climate control and curtain positioning to balance comfort with energy efficiency.
In this way, guest experience, operational visibility and sustainability are aligned within one integrated system.
‘Technology must also support our team in delivering consistent performance. In three out of four restaurants we use Annoncer, a kitchen management tool. It’s significant for improving communication between kitchen and service. At Ciel Bleu, the Chef has real time visibility of each table. He sees whether wine has been served, whether cutlery is in place or whether a guest has temporarily left the table. That overview allows him to orchestrate the rhythm of the service with precision.”. At Yamazato, the system contributed to improving service flow and pacing while preserving the authenticity and quality of the dining experience.
‘Service at Hotel Okura Amsterdam is structured and precise. Behind the scenes, coordination and timing are carefully managed to ensure a seamless guest experience. That discipline is part of what defines our standards.
We expect the same level of professionalism from our technology partners. In the case of Annoncer, a suitable market interface was not available, so Van Hessen developed a custom integration to ensure stable communication with our Oracle systems. That ability to translate operational requirements into technical solutions is what we value in the partnership.
An IT-partner that goes the extra mile
Valentin has worked with multiple Oracle partners across Europe.
‘What distinguishes Van Hessen is not just technical knowledge, but their understanding of hospitality operations. They adapt the system to the reality of our business, rather than forcing operations to adapt to the system.
In the PMS market, visual design is often overemphasized. What matters is stability, scalability and functionality. OPERA remains a strong operational system. For us, reliability, performance and integration capabilities are decisive’, Valentin states.
Restaurants & Bars at Hotel Okura Amsterdam
Ciel Bleu Restaurant, Twendy Third Bar & Serre Restaurant
On the 23rd floor you find two-Michelin-star restaurant Ciel Bleu and Twenty Third Bar. Executive Chef Arjan Speelman, Chef de Cuisine Mike Klaassen and Service Manager Francesco Simonelli combine exquisite dishes, exceptional wines, attentive service with breathtaking panoramic views. Guaranteeing an exquisite culinary experience.
The Serre Restaurant is an elegant brasserie overlooking the water. Here casual dining is combined with gourmet quality. Serre Restaurant is recognised by Michelin with a Bib Gourmand. Led by Chef de Cuisine Jos van de Noll and Service Manager Annika Bouterse, who together deliver warm, seasonal dining throughout the day. From breakfast to dinner, Serre embodies approachable elegance, thoughtful flavours, and genuine hospitality.
Yamazato Restaurant & Teppanyaki Restaurant Sazanka
In the Japanese restaurants of Hotel Okura, guests can experience the true Japanese culinary culture.
Restaurant Yamazato is the world’s first Michelin-starred kaiseki restaurant. Led by Executive Chef Tsukasa Hagimori and Honorary Culinary Advisor Masanori Tomikawa, and supported by Senior Service Manager Kar Wing Fung, the team brings a deeply rooted culinary philosophy to life with elegance, precision, and genuine Omotenashi hospitality.
Restaurant Sazanka offers a teppanyaki experience where Chef de Cuisine Kazuki Onodera and his team create dynamic, interactive dining moments. Together with Senior Service Manager Kar Wing Fung, the team ensures that masterful technique, premium ingredients, and attentive service come together in an experience shaped around craftsmanship, energy, and genuine connection.
Curious about what Van Hessen can do for you?
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